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Communicating
with IMPACT
Eighty
percent of our waking day is devoted to communications.
Communicating
with people in the workplace is a big challenge. Maximizing your communications
skills is vital to developing relationships, improving customer service,
increasing productivity, building teams, managing change and increasing the
bottom line.
Learn
a Five-Step System to immediately improve your interpersonal communications.
Patrick
places special emphasis for this program on trainee involvement, using group
discussions, role-playing, exercises, real-life examples, and planning time to
put these principles into action. Topics
include:
·
Communication
Skills Inventory (Rate current skills)
·
Barriers to
Communication and How to Overcome Them
·
Three
Fundamental Components of Communication
·
Two Types of
Listening
·
Four
Communication Personality Styles
·
A Five-Step
System to Improve Communications and Productivity
·
How to Ask
Questions that Empower People
·
Nine Tools
for Improving Active Listening Skills
·
Using
Communications to Improve Customer Service
·
Assessing
Clients' Needs through Active Listening
·
Tips for
Focusing on the Problem, Not the Person
·
Bonus
Brochure, How to Deal with Difficult
People.
Program Goal:
To
increase your knowledge and ability, and learn the skills necessary for
effective communication to improve relationships.
Program Objectives:
1. Increase your understanding of what comprises effective communication.
2. Teach techniques that will improve your communications skills and develop
specific approaches you can implement on the job.
3. Help you develop an "Action Plan" to practice and implement
these newly learned skills.
Time Needed:
Full
day—or choose topic components outlined above for 1-3 hour seminar, speech or
keynote.
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